Refund Policy
Thank you for your interest in Floyie. We strive to provide a seamless, supportive, and reliable experience for all users. This Refund Policy explains how refunds are handled for any paid services, subscriptions, or digital features offered by Floyie.
General Policy
Floyie operates as a digital health insights platform. All services, including AI-powered guidance, reports, and subscription plans, are delivered electronically. Because our offerings involve instant or ongoing access to digital features, refunds are generally not provided once a subscription or service has been activated.
Subscription Billing
If Floyie introduces subscription-based services, billing will occur at the time of purchase. You will receive immediate access to all included features for the duration of your billing cycle. Charges for subscription renewals are non-refundable once processed.
Cancellation Rights
You may cancel your subscription at any time. After cancellation, you will continue to have access to the service until the end of your current billing period. Cancelling a subscription does not automatically qualify for a refund of past payments.
Exceptions
In rare situations, Floyie may provide a refund at our discretion, such as in cases of accidental duplicate charges or technical issues that prevent you from using the service. Requests will be evaluated individually, and supporting documentation may be required.
Free Trials and Promotional Offers
If Floyie offers a free trial or introductory promotion, you may use all available features during the trial period. After the trial ends, standard billing applies. Refunds will not be provided for charges applied after a trial unless a proven technical issue prevented service access.
Unauthorized Payments
If you notice a charge you did not authorize, please contact us immediately. We will investigate promptly and take appropriate action to resolve the issue.
How to Request a Refund
Refund inquiries may be submitted through our support email. Please include your full name, registered email address, purchase details, and a brief description of your concern. Our team will review your request and respond as soon as possible.